Pack Administrators have actions available to them that members do not! We expect all Pack Administrators to abide by our Howl Handbook, and take action on members who are breaking the Handbook rules.
There can only be 🙋1 admin per 🐺 pack!
How do I become a Pack Administrator?
After you have successfully created a Pack (whether private or public), you are automatically assigned as the pack's administrator. A private pack administrator has more responsibilities than a public pack administrator. Someone can also promote you to become the new admin of a pack you are a member of.
What actions are available to me as a Pack Administrator?
| Action | How it works |
| Remove a pack member | pack members are removed from the pack and can rejoin the pack at anytime; private packs require accepted requests. |
| Report a pack member | pack members remain in the pack but are reported to Howl Administrators to review if they are not adhering to the Howl Handbook |
| Ban a pack member | pack members are banned from the pack and cannot rejoin |
| Resign & promote new administrator | an admin that wants to remain as part of the pack but wants to become a member; admins select a new admin and the selected pack member is automatically assigned as the new administrator. All outstanding invites and reported messages will be transferred over to the new admin. |
| Leave a pack | an admin that wants to leave must assign a member to become the new admin |
| Accept/Reject join requests | administrators of private packs are required to accept or reject members requests to join |
| Delete the entire pack chat | an admin may only delete the pack chat if there are no members |
| Update pack details | an admin is the only member of the pack that can modify the pack's description, privacy settings, and pack image |
| Manage reported messages | an admin can decide whether to remove or keep a message a member has reported to them. They can also decide to ban the user from the pack or report them to Howl for further investigation. |
| Instantly remove a message | an admin can long press on any message in a pack to remove it right away from the pack. |
Where in the product can I take an administrative action?
Remove, Report, Ban, Accept/Reject
- Log into the 📱 app
- Select the 🏠Home button on the bottom bar
- Select the ⛺Packs tab
- Select a 🐺 Pack
- Select the pack title
- Select the Members button
- Find the member or pending member and select the "..." button next to their name
- Select the desired option: remove, report, ban, accept/reject.
Resigning as administrator and promoting another member
- Follow the steps 1-6 outlined above
- Select the "..." button next to your name
- Select the "Resign as admin" button
- Select a new admin from the generated members list
- Select the "Select" button
- You will receive confirmation that you have successfully promoted another member.
Updating pack details
- Follow the steps 1-6 outlined above
- Select the Pack Details button
- Select the "Edit" button on the top right hand corner
- Edit the pack image, pack name, description, or pack type
- Select the "Save" button
How do I leave a pack chat?
- Follow the steps 1-6 outlined above
- Log into the 📱 app
- Select the ➡️ "Leave pack" button
- Select the "Leave pack" button again
- Select a new admin from the generated members list
- Select the "Select" button
How do I delete a pack chat?
- Follow the steps 1-6 outlined above
- Make sure you are the only member of the pack
- Select the ➡️ "Delete pack" button
- Select the "Delete pack" button again
- A notification displays indicating you have successfully deleted the pack
How do I manage reported messages?
- Follow the steps 1-6 outlined above
- Select the 🚩"Reports" button
- Select "Keep" or "Remove"
- If you select "Remove", then you can select the ellipsis button to ban or report the user
How do I instantly remove a message?
- Log into the 📱 app
- Select the 🐺 Pack you want to remove a message in
- Long press on the message you want to remove
- Select the "Remove" button
- Select "Remove" on the confirmation pop-up
- A confirmation toast notification displays